The customer isn’t always right
Last week I posted on Facebook: “The customer isn’t always right” Not everyone agrees with me on this, but I stand by my statement. For example: There was a disturbance on an AirAsia flight recently, when a passenger/customer tried to upgrade her...
Episode #550: Scott Gerber: How to be a Super Connector!
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A change would do you good
Let’s talk about “change” for a second. People are scared silly of it, and hesitant to make any changes to improve their lives (regardless of how obvious it is that they need to do something differently). In The New Psycho-Cybernetics by Maxwell...Tony Robbins on the toilet?
I hit the big 4-0 in a few months, and the older I get the more I just take the filter off and speak my mind. Most people are hiding behind a mask online and are afraid of offending someone who might become a client or a customer. (That leads to a lot of boring...